Shipping Policy

From order confirmation to dispatch

Bevrino begins preparing an order after payment has been successfully confirmed. Our normal processing time is 1–3 business days. Processing covers necessary order checks and preparation; it is separate from the time a parcel spends in transit. Business days exclude weekends and applicable holidays. If we cannot prepare an order within the expected period because of an availability, verification, or other fulfillment problem, we will make reasonable efforts to communicate the delay and available options.

Estimated transit and delivery areas

Once dispatched, the estimated transport period is 7–15 business days. This is a planning estimate rather than a delivery guarantee, and it can vary with the destination, carrier network, customs processing, local conditions, and disruptions outside normal operations. Total expected time therefore includes 1–3 business days of processing plus an estimated 7–15 business days of transit. Any more specific estimate given at checkout should be read with the conditions disclosed there.

We deliver only to destinations that the store actually makes available during checkout. The availability of a country or region cannot be assumed merely because the website can be viewed from there. If a shipping option is not offered for an address, please contact support before placing an order.

Charges displayed before payment

The shipping fee, if any, is calculated or displayed during checkout based on the available delivery option and order details. A shipping price shown there is the relevant charge for that transaction. We do not promise free shipping or a fixed shipping price for destinations where no such offer is displayed.

For international deliveries, customs duties, import taxes, brokerage charges, or other governmental fees may arise. Whether such charges are collected at checkout or are payable later depends on the transaction terms presented and destination requirements. The customer is responsible for amounts lawfully assigned to the importer or recipient and properly disclosed as required by law; statutory obligations and mandatory disclosures take priority.

Tracking and handover to the carrier

When a tracking reference is available, we may send it using the contact details associated with the order. Tracking information can take time to appear after a carrier receives the parcel, and the frequency of updates is controlled partly by the delivery network. If tracking remains unclear or suggests a problem, contact us with your order number so we can investigate.

Delivery address and attempted deliveries

Enter a complete and accurate delivery address, including unit number, postal code, and any required local details. If you notice a mistake, write to service@bevrino.com promptly. We will try to change the address if fulfillment has not progressed too far, but rerouting may not be possible after dispatch. If an item is returned or a delivery fails because of address details supplied in error, we will review the options and any reasonably incurred charges in accordance with applicable law and information given at checkout.

When delivery does not go as expected

Severe weather, customs inspections, carrier capacity, public holidays, and access restrictions may affect arrival times. If the parcel is significantly overdue, appears lost, arrives damaged, or contains the wrong item, contact support and provide the order number, a description, and photos where relevant. We will investigate and offer an appropriate solution under our policies and mandatory consumer law. Please keep damaged packaging until we advise whether photographs or further information are needed.

A carrier's delivery scan is not automatically conclusive in every dispute; we will consider the available evidence and any rights that apply to the order.

Shipping assistance and business identity

Operating Company: Shaanxi Henuo Junzhi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8A24Q9L
Company Address: Room H1253, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@bevrino.com
Contact Phone: +86 15584695874
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

This company address identifies the business and is not an instructed destination for customer returns. For a return, use the authorization process in our Return & Refund Policy.