Return & Refund Policy

Your return request window

For an eligible purchase from Bevrino, you may ask to return an item within 30 calendar days after the date it is delivered. The request deadline is measured from delivery rather than the order date. If mandatory consumer law gives you a longer period or a different remedy, that law takes precedence. Contact us promptly if an item is faulty or not what you ordered, even where the ordinary voluntary return conditions may not apply.

Starting a return

Email service@bevrino.com with your order number, the item you want to return, and a brief reason. For damaged, defective, or incorrect goods, include clear photographs if available so we can assess the issue without unnecessary shipping. We may request reasonable supporting information or suggest an appropriate solution.

After reviewing the request, we will give you return authorization and packing or shipping instructions where a physical return is required. Do not send an item to the company's listed business address unless our support team explicitly identifies it as the authorized return destination for your case. We will give the actual receiving address or other return method in the authorization. Unauthorized parcels may be difficult to identify or process.

Condition of goods and applicable exceptions

For a voluntary change-of-mind return, items should generally be unused, in substantially the same condition as received, and accompanied by original parts and accessories where reasonably possible. Protective packaging should be used to prevent damage during transit. We may evaluate missing components or damage attributable to handling beyond what is reasonably necessary to inspect the product, where the law permits.

Some goods may be ineligible for an ordinary voluntary return where a lawful exception applies, such as certain personalized items, sealed goods opened where hygiene or health restrictions lawfully apply, or products that cannot be returned due to their nature. These exceptions do not remove remedies for defective, misdescribed, or otherwise nonconforming goods when the law provides them. Any product-specific lawful condition should be read together with the product listing and applicable consumer rules.

Return transportation and fees

For an eligible voluntary return because you changed your mind or no longer want an item, the customer normally pays the return shipping cost unless law requires us to pay it. If we confirm that the item was defective, damaged on arrival, or sent incorrectly, we will pay the applicable reasonable return shipping expense or arrange another lawful remedy. We may provide a prepaid method or specific instructions depending on the case.

We do not charge a restocking fee. An unavoidable delivery or return charge is not a restocking fee, and any charge or deduction must still comply with applicable law and the terms disclosed for the purchase.

Review and refund decision

Once we have received the item, or sufficient evidence if an item need not be returned, we will evaluate it against the reason for the request and applicable legal rights. We will communicate whether the refund is approved or whether another remedy is appropriate. If approved, we will initiate the refund to the original payment method within 10 business days of approval, unless the law requires an earlier refund or a different method. Payment networks and financial institutions may need additional time for the credit to appear in your account; that posting delay is separate from our initiation time.

If a refund seems overdue after we have confirmed initiation, contact us with the order details. We can help identify the transaction reference or available status information, although bank posting schedules are outside our direct control.

Changes, cancellations, and exchanges

To request cancellation, contact support before dispatch. We will attempt to stop the order if practicable; once dispatched, cancellation may not be possible through the warehouse process and the normal return route may be needed. Statutory cancellation and withdrawal rights remain unaffected.

An exchange depends on the availability of a suitable replacement and the circumstances of the request. If a direct exchange is not feasible, we may offer a refund and a new order where that is consistent with your rights and your preference. An incorrect or defective item will be addressed through an appropriate remedy without making you waive legal protections.

Purchases, gifts, and special cases

If an order contains several items, identify the exact goods concerned so that the remaining order can be handled accurately. If an item was a gift, the original method of payment and applicable transaction records may affect how a refund can be made. Please contact support for assistance rather than sending an item without authorization.

Consumer rights and contact information

This policy supplements, and does not replace, any mandatory rights relating to conformity, repair, replacement, cancellation, or refunds under the law applicable to your purchase. We will not rely on voluntary return conditions to deny a remedy the law requires.

Operating Company: Shaanxi Henuo Junzhi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8A24Q9L
Company Address: Room H1253, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@bevrino.com
Contact Phone: +86 15584695874
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)