Contact Us

How to reach Bevrino

Questions about an order, an item shown on our website, a delivery, or a return can be directed to Bevrino customer support. To help us locate an existing purchase, please include the order number and the email address used at checkout. We may ask for additional relevant details when needed to investigate a problem, but please do not send payment card numbers or account passwords in an email.

Website: https://bevrino.com
Email: service@bevrino.com
Telephone: +86 15584695874
Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Messages received outside these hours can be reviewed during the next available support period. Response times may vary with the nature of an inquiry and the volume of requests.

Help with orders and deliveries

If an order confirmation is missing, an address needs attention, a parcel appears delayed, or an item arrives damaged or incorrect, contact us with a short description of the issue. Where useful, share a photograph of the item or shipping packaging. We will review the available order and delivery information and explain the next practical step.

For a change or cancellation request, write to us as soon as possible. We can consider changes before dispatch; an order that has already entered shipment may not be possible to stop. Our Shipping Policy and Return & Refund Policy provide further details.

Returns require an authorized destination

Please contact our support team before sending merchandise back. We will explain the request process and, where a return is authorized, provide the appropriate instructions and destination. The company address below is a business identification address, not an automatically authorized return receiving location. Sending a package there without return instructions may delay the resolution of your request.

Company information

Operating Company: Shaanxi Henuo Junzhi Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8A24Q9L
Company Address: Room H1253, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@bevrino.com
Contact Phone: +86 15584695874
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For matters involving your personal information, you may also use the support email above with the subject line “Privacy Request.” Our Privacy Policy explains the information rights and request process that may apply to you.